Sr. Implementation Specialist

US-Remote
Job ID
2017-1149
Category
Professional Services

Overview

At MercuryGate, every solution we create is designed to be The Future of Delivery. This same attribute applies to our dedicated team members, whose expertise and dedication have made MercuryGate an industry leader.

 

As a member of our team, you will have the ability to work on projects for Fortune 500 companies, contributing actively in supporting their strategic initiatives. This opportunity will build your knowledge base and allow you to interact with some of the world’s most respected organizations.

 

Are you ready to work in a fun, fast-paced and energetic environment that challenges you and rewards you for innovation, creativity and initiative? If so, come play with the MercuryGate team of champions by applying for our Senior Implementation Specialist opportunity today!

Job Summary & Key Responsibilities

The Sr. Implementation Specialist is the primary contact for MercuryGate clients throughout each project and is a key player in the overall client management aspect of the business. The right candidate will have the ability to interact with clients on a daily basis and help identify and address core business requirements. The Implementation Specialist exercises judgment on methods and techniques for obtaining solutions within generally defined practices and policies. This candidate will also be responsible for communicating integration requirements to the MercuryGate technical team, executing system configuration, provide system design testing as well as general maintenance support to MercuryGate clients.

  • Assists the project team by gathering knowledge about business processes from clients in order to effectively determine project scope, customer and product requirements
  • Develop effective solutions with moderate supervision
  • Maintains good working relationships with customers and other MG functional disciplines
  • Participates in and contributes to customer and internal meetings
  • Develops and maintains high level of knowledge of MercuryGate products, solution templates and systems
  • Provides regular account, project status, and project issues updates to the MercuryGate Program Manager
  • Ensures compliance with internal and external company policies and procedures
  • Compliance with skill set and availability requirements of Resource Coordination
  • Expands skill sets and explores future applications of software and business knowledge to increase opportunities for billability
  • Other duties as directed by the line manager

Job Qualifications & Other Requirements

  • Bachelor’s degree (or equivalent) in Logistics and Transportation or other relevant discipline, Operational Research, Management or related field preferred
  • Must be able to travel approximately 25% of the time
  • Previous MercuryGate or TMS implementation experience preferred

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