• Freight Brokerage SME

    Job Locations US-NC-Cary
    Job ID
    Professional Services
  • Overview

    At MercuryGate, every solution we create is designed to be The Future of Delivery. This same attribute applies to our dedicated team members, whose expertise and dedication have made MercuryGate an industry leader.


    As a member of our team, you will have the ability to work on projects for Fortune 500 companies, contributing actively in supporting their strategic initiatives. This opportunity will build your knowledge base and allow you to interact with some of the world’s most respected companies.


    Are you ready to work in a fun, fast-paced and energetic environment that challenges you and rewards you for innovation, creativity and initiative? If so, come play with the MercuryGate team of champions by applying for our Freight Brokerage SME opportunity today!

    Job Summary & Key Responsibilities

    MercuryGate International is seeking a Freight Brokerage SME to help us deliver our Transportation Management Software (TMS) solutions to our Brokerage customers.  The successful candidate will have the opportunity to influence, re-engineer, and drive change in the way we implement our TMS solution for Brokerage customers to ensure they quickly realize the value our TMS will bring to their business.


    Roles & Responsibilities

    • Serves as the primary internal Subject Matter Expert (SME) for Freight Brokerage customers
    • Continuously assess current process for Brokerage customers in order to identify opportunities for improvement (e.g. business process, automation)
    • Collaborate across the enterprise to influence and drive internal process changes for Brokerage customers; ensure process improvements allow our Brokerage customers to quickly realize value from the implementation of our TMS solution
    • Ability to quickly spot and identify new trends in the Brokerage business, and relate them to relevant MercuryGate Brokerage customer processes

    Job Qualifications & Other Requirements

    • Must have deep knowledge and experience (8+ years) of U.S. Freight Brokerage business; Canadian and Mexico brokerage experience a plus
    • Experience with TMS required; experience with MercuryGate TMS a plus
    • Excellent verbal and written communication skills
    • Demonstrated success in various customer-facing roles (e.g. sales, pre-sales, professional services)
    • Strong interpersonal and influencing skills, ability to build strong partnerships and collaborate enterprise-wide
    • Excellent analytical and problem-solving skills, especially when it comes to business processes
    • Consultative skills and a structured thought process
    • Willingness and ability to travel

    Education Qualification: High School Diploma is required.  Associate / Bachelor's / Graduate degree or equivalent work experience is a plus


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