• Education & Training Administrator

    Job Locations US-NC-Cary
    Job ID
    Professional Services
  • Overview

    MercuryGate solutions are designed to be The Future of Delivery. This same attribute applies to our dedicated team members, whose expertise and dedication have made MercuryGate an industry leader.


    As a member of our team, you will have the ability to work with companies of all sizes, contributing actively in supporting their strategic supply chain initiatives. This opportunity will build your knowledge base and allow you to interact with some of the world’s most respected companies.


    Are you ready to work in a fun, fast-paced and energetic environment that challenges you and rewards you for innovation, creativity and initiative? If so, join the MercuryGate team of champions by applying for our Education & Training Administrator opportunity today!

    Job Summary & Key Responsibilities

    Primary Responsibilities

    • Enroll course users and course enrollments in our Learning Management System (LMS)  
    • Create user logins as needed and assigns user permissions
    • Manage course enrollment including progress tracking
    • Populate course information and assigns learners
    • Provide direct support to internal and external clients for issues that are experienced by the LMS user
    • Troubleshoot and resolve issues related to system functionality and software systems
    • Serve as point of escalation for support issues, which may include serving as the interface with LMS vendor and other vendor support services
    • Resolve technical concerns in active and inactive courses
    • Accurately document and record user enrollments and course enrollments for accounting purposes
    • Collaborate with peers externally to determine and facilitate best practices
    • Review and monitor system performance
    • Build online assessments and evaluations in LMS for courses (End of Course Survey)
    • Create and manage the overall course structure and sets up course programs based on specifications from the instructional designer
    • Manage tracking of course revisions and history
    • Assist as needed with the setup and support of Instructor Led Training classes


    Other Responsibilities

    • Enhance professional growth and development by learning MercuryGate’s product portfolio, job related literature, in-service meetings, and workshops/seminars
    • Maintain current knowledge of educational methodologies through continuing professional development
    • Adhere to downtime procedures
    • Adhere to established departmental policies, procedures, and objectives
    • Demonstrate an understanding, and model the mission & core values of MercuryGate International through behavior and attitude
    • Performs other related duties as assigned

    Job Qualifications & Other Requirements

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Strong sense of customer service
    • Experience with managing Learning Management Systems or similar supplemental educational tools
    • Experience with Litmos LMS preferred
    • Project management skills a plus
    • Strong problems solving and follow-up skills
    • Strong relationship building skills
    • A desire to grow and learn in a fast-paced, innovative team
    • Ability to learn new systems


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