• Implementation Specialist - International/Freight Forwarders

    Job Locations US-Remote
    Job ID
    Professional Services
  • Overview

    MercuryGate provides powerful transportation management solutions proven to be a competitive advantage for today’s most successful shippers, 3PLs, freight forwarders, brokers and carriers. MercuryGate’s solutions are unique in their native support of all modes of transportation on a single platform including Parcel, LTL, Truckload, Air, Ocean, Rail, and Intermodal. Through the continued release of innovative, results-driven technology and a commitment to making customers successful, MercuryGate delivers exceptional value for TMS users through improved productivity and operational efficiency. MercuryGate offers business intelligence to improve transportation processes, increase customer satisfaction, and reduce costs with its adaptable, comprehensive transportation solutions suite.

    In August 2018, MercuryGate was purchased by Summit Partners, a leading growth stage equity investor, to help accelerate company growth and better enable its ability to scale.

    Job Summary & Key Responsibilities


    The TMS Implementation Specialist is the primary contact for MercuryGate clients throughout each project and is a key player in the overall client management aspect of the business. The right candidate will have the ability to interact with clients on a daily basis and help identify and address core business requirements. The Implementation Specialist exercises judgment on methods and techniques for obtaining solutions within generally defined practices and policies. This candidate will also be responsible for communicating integration requirements to the MercuryGate technical team, executing system configuration, provide system design testing as well as general maintenance support to MercuryGate clients.

    • Assists the project team by gathering knowledge about business processes from clients in order to effectively determine project scope, customer and product requirements.
    • Develop effective solutions with moderate supervision.
    • Maintains good working relationships with customers and other MG functional disciplines.
    • Participates in and contributes to customer and internal meetings.
    • Develops and maintains high level of knowledge of MercuryGate products, solution templates and systems.
    • Provides regular account, project status, and project issues updates to the MercuryGate Program Manager.
    • Ensures compliance with internal and external company policies and procedures.
    • Compliance with skill set and availability requirements of Resource Coordination.
    • Expands skill sets and explores future applications of software and business knowledge to increase opportunities for billability.
    • Other duties as directed by the line manager.

    Job Qualifications & Other Requirements

    • Bachelor's degree (or equivalent) in Engineering or other relevant discipline; MSc/Ph.D. in Industrial Engineering, Operational Research, Management or related field preferred.
    • Experience in the Freight Forwarding and/or International Logistics verticals of the Supply Chain industry. 
    • 2-4 or more years of experience in a functional discipline or industry or as a Consultant with high levels of demonstrated performance.
    • Excellent computer skills with some programming skills.
    • Highly developed organizational skills.
    • Strong analytical skills, particularly in requirements, resolution, and quality assurance.
    • Proven ability to identify potential problems/outstanding tasks, and find solutions.
    • Highly developed communication and consulting skills.
    • Must be able to travel extensively.
    • Must be fluent in English, fluency in a second language a plus.


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